We are happy to now be able to offer you FREE RETURN SHIPPING for your HM Collective garments.
Please make sure you complete ALL 3 steps to ensure we have your return processed as quickly as possible, we are working to improve and simplify the process so bear with us!
STEP 1: To receive your free shipping label all you have to do is click on the link below that will take you to the Australia Post returns web portal and then follow the simple instructions.
To get started you just need your email address and a unique RETURN ORDER ID code which is as follows:
HMK-000(+ your original 7-character order number)
eg. HMK-000AU12345
Then go to this link and follow the instructions to download your free shipping label: https://return.auspost.com.au/NEW_ZEALAND_POST
STEP 2: Drop to your nearest Collection Point or Australia Post Office. If you don't have access to a printer don't worry. We will send you a QR code that you can show to the postal depot and they will print the shipping label for you. Please ensure that your RETURN ORDER ID (eg. HMK-000AU12345) is visible and clear for our return team to see as this is how we can identify your parcel. Please do not cover with tape or alike when packaging your return.
STEP 3: Please allow up to 5 business days after your parcel has arrived for your return to be processed (there may be further delays in peak times).
As always, if you have any questions, please don't hesitate to contact the Hotmilk support crew - support@hmcollective.com. We are always here to help! xx