Frequently Asked Questions
Free shipping applies to all orders throughout Australia over $50!!
All discount codes are valid for full price items only. From time to time we have fabulous sales or promotions, the use of further discount codes are exempt. Your discount code will work again once the sale is over.
Please check your spam box first, if you still cannot find this please email us at firstname.lastname@example.org and we will give you all the information you need.
Standard Australia Post Tracked 5 - 7 business days no signature required (PO Boxes and Parcel Lockers on this service) OR 2-4 business days with DHL Express Courier (Recommended).
Please allow 24hrs for orders to be processed by the HM Collective team ready for transport with your selected shipping option.
Note WA and NT may extend delivery times by 1-2 working days. Peak times such as Black Friday/Cyber Monday and Boxing Day sales may experience a slightly delay in delivery times.
COVID is currently causing delays in some regions. You can check the order status by logging into your Account.
There are no duties on deliveries within Australia. Outside of Australia customs duties and charges may vary. Outside Australia HM Collective is not responsible for any charges the recipient may incur.
All bras and sleepwear are returnable* for store credit or exchange within 90 days to ensure you get the right fit. Refunds are within 14 days. *Please see our dedicated Returns and Exchanges page for full details
Return shipping is not refundable, however you will not be charged shipping for the exchange items to be sent to you.
We aim to process your exchange and store credits within 48hrs of receiving it at our collections warehouse. You will be contacted by email to let you know this has happened. Your store credit will be emailed or exchanged items will be sent out on the next available courier. Refunds will be processed once they have been forwarded back to us here in NZ, allow 7-10 days. Peak holiday times may experience a slightly delay in processing times.
We have a generous 3 month policy for finding any faults, after this time frame it's considered fair wear and tear. Please email details and photos within 3 months to email@example.com
HM Collective gift vouchers and store credits normally expiry one year from date of purchase/issue.
If you have technical issues or find any errors on our website please contact firstname.lastname@example.org with details of the error and we can fix it.
Please contact us directly at email@example.com and we will be only too glad to help :-)