Frequently Asked Questions
* Christmas shipping cut off (Metro Areas)
9am 10th December - Standard Post
9am 17th December - DHL
All discount codes are valid for full price items only. From time to time we have fabulous sales or promotions, the use of further discount codes are exempt. Your discount code will work again once the sale is over.
Free shipping applies to all orders throughout Australia over $80.
Hotmilk gift vouchers and store credits expiry 3 years from date of purchase/issue.
Please check your spam box first, also we find that people have multiple email addresses so please check them all. Tracking and order status can also be found by logging into your Account.
Still need help? please email us at email@example.com and we will give you all the information you need.
Standard Australia Post Tracked 4 - 12 business days no signature required (PO Boxes and Parcel Lockers on this service)*
OR 2-4 business days with DHL Express Courier Metro areas (Recommended) Rural address will take 3-4 days longer.
Please allow 24hrs for orders to be processed by the Hotmilk team ready for transport with your selected shipping option.
Note WA and NT may extend delivery times by 1-2 working days. *Peak times such as Black Friday/Cyber Monday and Boxing Day sales may experience a delay in delivery times. We recommend DHL for faster delivery.
You can check the order status by logging into your Account.
There are no duties on deliveries within Australia. Outside of Australia customs duties and charges may vary. Outside Australia Hotmilk is not responsible for any charges the recipient may incur.
You have 45 days, from the date of your purchase, to decide whether your garments are right for you. Items must be unworn and with tags still attached.
See our dedicated Returns and Exchanges page for full details
Hotmilk is pleased to offer free return shipping should you need to return an item. We will also ship your exchanged items back to you free of charge. Shop with confidence!
*Please see our dedicated Returns and Exchanges page for full details
We will send you an email to notify you that we have received and inspected your returned item/s. Please allow up to 14 days for return and processing (often tracking will state DELIVERED, this maybe to the central sorting facility before arriving to us). Once approved, your exchange , store credit or refund will be processed, and email sent to confirm.
*Peak holiday or sales times may experience a slightly delay in processing times.
We have a generous 3 month policy for finding any faults, after this time frame it's considered fair wear and tear. Please email details and photos within 3 months to firstname.lastname@example.org.
If you have technical issues or find any errors on our website please contact email@example.com with details of the error and we can fix it.
Please contact us directly at firstname.lastname@example.org and we will be only too glad to help :-)