RETURNS

start your return
Banner Image

⚠️ IMPORTANT: Complete BOTH steps to avoid delays. Policy below.

START YOUR RETURN HERE

RETURNS POLICY

You have 30 days from delivery to lodge a return on eligible items.

  • Get FREE Store credit and FREE return shipping
  • Or Refund with supplied returns label (restocking fee applies $9.95)
  • Store Credit: Processed when courier sorts your return
  • Refunds: Within 14 business days of arrival (may be longer during sales)
  • Bras & sleepwear in original condition
  • Unworn, unwashed, with tags attached.
    ⚠️ Items will NOT be accepted back stained or marked or washed.
  • Please package Contour Cups/Padded bras carefully to avoid cup creasing
  • We are unable to combine returns at this time, all returns must be lodged and sent back individually.

The following items are final sale and cannot be returned:

  • Briefs
  • Bra extenders
  • Breast pads
  • Factory Seconds

We'll make it right — just reach out. Contact us.

Must be returned with your order if you're returning items for a refund, but not a store credit!

Need a different size? We'll honor your original discount within 30 days. Contact us

step 1

Generate your courier label

Print your label first, then continue to Step 2 to lodge your return

Order ID format:
HMK-00 + your original 8-character order number

generate your label (step 1 of 2)

step 2

Lodge your return

After downloading your returns label, click here to lodge your return.
Returns will NOT be processed unless this step is completed.

Order Number format: AU123456

lodge your return (step 2 of 2)

Quick and easy returns

Let's get you in the perfect fit!

30 Day Returns

Discounts

Will be honoured for like-for-like exchanges