customer care
Returns & Refunds
We want you to love every purchase. Easy returns within 30 days of delivery.
How it works
Two simple steps
01
Generate your courier label
Print your label first, then continue to Step 2 to lodge your return. Order ID format: HMK-00 + your original 8-character order number
Generate your label (step 1 of 2)02
Lodge your return
After downloading your returns label, click here to lodge your return. Returns will NOT be processed unless this step is completed. Order Number format: AU123456
Lodge your return (step 2 of 2)FAQ - Returns Policy
You have 30 days from delivery to lodge a return on eligible items.
- Store credit, no charge applies
- Refund with supplied returns label (restocking fee applies $9.95)
Where a customer elects to receive a return in the form of store credit, this selection is deemed final. By choosing store credit, the customer acknowledges and agrees that the return will not be reversed or converted to a refund to the original payment method for any reason
Store Credit: Processed when your return is delivered to our consolidation point in NSW
Refunds: Within 14 business days of arrival (may be longer during sales)
- Bras & sleepwear in original condition
- Unworn, unwashed, with tags attached.
- ⚠️ Items will NOT be accepted back stained or marked or washed.
- Please package Contour Cups/Padded bras carefully to avoid cup creasing
- We are unable to combine returns at this time, all returns must be lodged and sent back individually.
The following items are final sale and cannot be returned:
- Briefs
- Bra extenders
- Breast pads
- Factory Seconds
We'll make it right — just reach out. Contact us.
Must be returned with your order if you're returning items for a refund, but not a store credit!
Need a different size? We'll honor your original discount within 30 days of purchase. Contact us
(Only available for like-for-like purchases)
