Shipping
Shipping
Free Australian shipping on all orders over $95.
Standard Australia Post Tracked 4 - 12 business days no signature required (PO Boxes and Parcel Lockers on this service)*
OR 2-4 business days with DHL Express Courier Metro areas (Recommended) Rural address will take 3-4 days longer.
Please allow 24hrs for orders to be processed by the Hotmilk team ready for transport with your selected shipping option.
Please note orders for WA and NT and Rural addresses may extend delivery times
*Peak times such as Black Friday/Cyber Monday and Boxing Day sales may experience a delay in delivery times. We recommend DHL for faster delivery.
You can check the order status by logging into your Account.
Rest of World
The available shipping options will apply at checkout. If you can't find your country, we won't be able to deliver to you. Please use our store locator for alternative stores close to you or find one of our online retailers.
You are not required to sign for your parcel. If you are not home when the package is delivered, the courier will leave it in a safe place.
Please consider your an alternative delivery address if you have had previous issue with missing parcels ie apartment buildings
No responsibility will be taken by Hotmilk Lingerie or the courier service for missing orders.
Yes! After completing your order, you’ll receive a confirmation email that contains your order receipt & acceptance of payment. We allow 24 hours for your order to be processed by our warehouse. Following this, you will receive another email to advise about the dispatch of your order.
Please check your spam box first, also we find that people have multiple email addresses so please check them all. Tracking and order status can also be found by logging into your Account.
Still need help? please email us at support@hmcollective.com and we will give you all the information you need.
There are no duties or additional shipping charges for deliveries to Australia. However, duty charges may apply to other countries. Hotmilk cannot predict and is not responsible for any costs the recipient may incur. Contact your local customs department to confirm charges for your Country/State/region.
When you purchase from Hotmilk, you’ll notice your order will come in a little black courier bag. While this bag may look and feel like normal plastic, it’s a much more sustainable alternative. Our courier bags are made from bioplastic and printed with non-toxic soy based inks. They are certified compostable under AS4736 and certified home compostable AS5810, meaning that when they are added to a commercial or home compost, they will break down entirely into organic waste that can be used in your garden.
We also choose to work with courier companies who have good environmental policies and who also strive to reduce their carbon footprint.
Return shipping is FREE on your first exchange, a returns label will be included in your original parcel. You will also not be charged shipping for the exchange items to be sent to you. *Please see our dedicated Returns and Exchanges page for full details
Please contact us directly at support@hmcollective.com and we will be only too glad to help :-)
Affiliate programme
We started this company on the belief that all women deserve to look and feel amazing throughout pregnancy and beyond. We would love for you to join us on our quest to inspire women to feel confident in during motherhood. From affiliate commission, gifting to paid partnerships - apply today!
Partnership opportunities
- Affiliate marketing
- Gifting
- Discount codes
- Campaigns
- Content creation